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Blizzard needs the best after-sales service for World of Warcraft players

Od:
achatDofuskamas 
Data:
10 lutego 2020, 07:22
Ocena:
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Publishers and developers a new comer to the MMO genre underestimate the issues of launching out there, based on Blizzard's Mike Morhaime.

Following GOA's find it difficult to launch Warhammer Online, GamesIndustry.biz asked Blizzard's CEO if companies don't anticipate the logistics of launching a massively multiplayer video game.

"I think everyone who hasn't used it will probably underestimate the logistics behind it - we certainly did," he explained.

"You concentrate on the things you are widely-used to but you don't necessarily realise how difficult it's to scale up quickly along with an MMO you need to factor World of Warcraft Classic Gold in providing 24/7 customer care, multiple languages... and that is not just hiring those people to do customer support because internally inside organisation you've kept to support your employees that is a whole lot of management infrastructure that does not exist prior to the launch."

Morhaime further said the company still aims to produce a World of Warcraft expansion annually but is on the "longer over a year plan" and following Wrath on the Lich King fans won't see another for more compared to a year. I know that sometimes you need a lot of WOW Classic Gold in the game. If you are bored about farming gold, you can buy WOW Classic Gold online, and ZZWOW is always your best choice.

"That's still the best goal," he was quoted saying in response to GamesIndustry.biz, "but much like anything there exists this underlying rule that trumps everything that's that we'll take just as much time even as we need until... it reaches the expectations of ourselves and our players."

"Right now we're about the longer than the usual year plan," he added. "The next one I think it can be still unlikely that we will get it to a year or so. We're going to continue to Buy WOW Classic Gold try and decrease that yet the content with the expansion might be more important and I think everyone are going to find with Wrath on the Lich King that it is going to be definitely worth the wait."

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